Billing

Mailing Address

1502 E. Red River
Victoria, TX 77901

Hours of Operation
Monday – Friday 8:00am – 5:00pm

 

Contact
Victoria 361.573.1102
Port Lavaca 361.552.2000
Email billing@tisd.net
What are your hours and how can I contact you?
Can I pay my bill online?
How will I receive my bill?
When is my bill due?
How can I pay my bill?
Is there any additional charge to make a payment over the phone, use auto pay or EFT?
What if I need to change the email address where I receive my monthly invoices?
Is there a fee for canceling my account?
What is the payment and fee schedule?

 

What are your hours and how can I contact you?

The billing department is open Monday – Friday from 8:00am – 5:00pm. We can be reached by telephone at 361.573.1102 option 1, 361.552.2000 option 1, or by email at billing@tisd.net.

Can I pay my bill online?

Yes, TISD Online BillPay is now available. Press the ‘Pay Your Bill’ button at the top of our website to access. If you currently have a tisd email address please use your username and password in the fields. Otherwise, please call the billing dept. at 361.573.1102 to setup a username and password or if you have any trouble logging in.

How will I receive my bill?

Email or US Mail. TISD is trying to go paperless, if you aren’t receiving your bill via email, please let us know so we can help you set up your account.

When is my bill due?

Most monthly bills are due on the 28th of every month, but  please refer to the ‘Please Pay By’ date on your invoice.

How can I pay my bill?

  • Payments may be mailed to:

TISD, Inc.
1502 E. Red River
Victoria, Texas 77901

If your check or EFT is returned to us by your bank for any reason; a $20 fee will be added to your account. This fee must be paid via cash, money order or credit card. If you would like to set-up EFT
draft, please contact our billing department.

Is there any additional charge to make a payment over the phone, use auto pay or EFT?

No.

What if I need to change the email address where I receive my monthly invoices?

If at any time you need to update your account information, please contact our billing department either by email, billing@tisd.net or by phone, 361.573.1102, option 1. For your protection, we require identification verification before changes are applied.

Is there a fee for canceling my account?

No, but keep in mind we do not prorate and we only cancel service at the end of a month.

What is the payment and fee schedule?

    • Payment due date is noted on your invoice. We have a net 20 billing cycle.
    • Accounts more than 9 days past due will be charged a $5.00 late fee.
    • Accounts more than 19 days past due will be suspended. The entire past due balance must be paid to restore service.
    • We currently charge a $20 fee for returned checks or denied ACH payments.

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