Billing

Mailing Address

1502 E. Red River
Victoria, TX 77901

 

Hours of Operation
Monday – Friday 8:00am – 5:00pm

 

Contact
Phone 361.573.1102
Email billing@tisd.net
What are your hours and how can I contact you?
Can I pay my bill online?
How will I receive my bill?
When is my bill due?
How can I pay my bill?
Is there any additional charge to make a payment over the phone, use auto pay or EFT?
What happens if I am late on my payment?
What if I need to change the email address where I receive my monthly invoices?
Is there a fee for canceling my account?
What is the payment and fee schedule?

 

What are your hours and how can I contact you?

The billing department is open Monday – Friday from 8:00am – 5:00pm. We can be reached by telephone at 361.573.1102 option 4 or by email at billing@tisd.net.

Can I pay my bill online?

Yes, TISD Online BillPay. If you currently have a tisd email address or dial-up account, please use your username and password in the fields. Otherwise, please call the billing dept. at 361.573.1102 to setup a username and password.

How will I receive my bill?

Email or US Mail.

When is my bill due?

All bills are due by the first of the month. Each invoice shows a ‘Please Pay By’ date.

How can I pay my bill?

  • Payments may be mailed to:
  • TISD, Inc.
    1502 E. Red River
    Victoria, Texas 77901

  • Drop off payments may be made at our TISD office located at 1502 East Red River in Victoria.
  • Payment can be made over the telephone with a Visa, MC, or Discover
  • EFT can be set-up to draft funds directly from a checking account

If your check or EFT is returned to us by your bank for any reason; a $20 fee will be added to your account. This fee must be paid via cash, money order or credit card. If you would like to set-up EFT
draft, please contact our billing department.

Is there any additional charge to make a payment over the phone, use auto pay or EFT?

No.

What happens if I am late on my payment?

A $5.00 late fee will be charged the fifth day after the due date. Accounts which are 15 days past due will be suspended.

What if I need to change the email address where I receive my monthly invoices?

If at any time you need to update your account information, please contact our billing department either by email, billing@tisd.net or by phone, 361.573.1102, option 4. For your protection, we require identification verification before changes are applied.

Is there a fee for canceling my account?

No, but keep in mind we do not prorate and we only cancel service at the end of a month.

What is the payment and fee schedule?

  • Payment due date is noted on your invoice. We have a net 20 billing cycle.
  • Accounts more than 9 days past due will be charged a $5.00 late fee.
  • Accounts more than 19 days past due will be suspended. The entire past due balance plus a $20.00 reconnect fee must be paid to restore service.
  • We currently charge a $20 fee for returned checks or denied ACH payments.

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