TISD Online Knowledge Base

A reference resource for TISD customers

For this walk through, you will need a computer that is hard-wired (connected using an Ethernet cable) to your router. If you are on a wireless computer, you cannot connect to the router without knowing the password. If you do not have an Ethernet cable, you can either purchase one at any office supply center, otherwise, you will have to reset the router, and enter your configuration information for your connection again. This walk through also assumes that the router's default IP address and administration user name and password are at defaults. If you have changed either of these, you will be unable to log into the router using this walk through and you will have to reset the router, and enter your configuration information for your connection again.


  • First, open Internet Explorer or your preferred Internet browser.
  • Next, you will need to log in to the router. To do this, go to the address bar at the top of the page (the long white bar across the top of the screen which will contain the web address of whatever your home page is) and empty it by backspacing all text out of it.
  • Enter the router's host name which by default is accessible at http://routerlogin.net, or by IP address, which is by default set to Then press enter.
  • If everything is otherwise set up correctly, the browser should prompt you for a user name and a password. By default, for Netgear routers, the user name is admin and the password is password. Once you have that entered, press Enter on your keyboard, or click the OK button.
  • If the user name and password are accepted, the browser will load a Netgear Smart Wizard page. If the user name and password are not accepted, the user name and password have been changed. If you do not know this information, you will have to reset the router.
  • Click Basic Settings on the left hand side under Setup. (Note: It is safe to click this link even if the router is checking for firmware updates.) If the router loads a page asking if you want the Smart Setup Wizard to try and detect the connection type, select No. I want to configure the router myself, and click "Next".
  • You should now be on a Basic Settings page, which starts by asking does your Internet connection require a login.
  • Find the section here that says Internet IP Address. This will probably be set to Get Dynamically from ISP. This needs to be changed to Use Static IP Address.
  • This will allow you to change the set of numbers in the boxes underneath. If there are numbers in these boxes, they need to be changed to match those specific to your account. Enter the IP Address, Subnet Mask, and Default Gateway in each indicated box using the information that the installer left with you after the installation. If you have lost this information, please contact our technical support.
  • Next, find the section that says Domain Name Server (DNS) Address. This also will probably be set to Get Automatically from ISP. This needs to be changed to Use these DNS servers.


The subnet mask for common regular residential and premium residential accounts is, and the default gateway is the same as your IP address, except the last set is going to be a 1. (ie. 172.16.xxx.1).TISD’s DNS Servers are and, we do not have a third DNS server, so you can leave those boxes set to

Businesses or residential accounts with a public IP address have different subnet mask settings and gateways. If you still cannot connect using the information provided, please contact our technical support via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 361.573.1102 begin_of_the_skype_highlighting 361.573.1102 end_of_the_skype_highlighting.


  • Once you have all the requested information entered, scroll down to the bottom of the page and click the Apply button. The router will now apply the changes and restart. The progress will be shown on your screen.
  • Once the router has finished applying the settings, the router will reload the page that you were just on. Once it does, close the Internet browser.
  • Open an Internet Explorer or other preferred browser window, and if the configuration was successful, the browser should load your home page.


If you are concerned about neighbors or other people having access to your network, you can set up a security key on the router. Return to the Router Configuration page to see how to enable WEP or WPA encryption on your wireless router.