TISD Online Knowledge Base

A reference resource for TISD customers

For this walk through, you will need a computer that is hard-wired (connected using an Ethernet cable) to your router. If you are on a wireless computer, you cannot connect to the router without knowing the password. If you do not have an Ethernet cable, you can either purchase one at any office supply center, otherwise, you will have to reset the router, and enter your configuration information for your connection again. This walk through also assumes that the router's default IP address and administration user name and password are at defaults. If you have changed either of these, you will be unable to log into the router using this walk through and you will have to reset the router, and enter your configuration information for your connection again.


  • First, open Internet Explorer or your preferred Internet browser.
  • Next, you will need to log in to the router. To do this, go to the address bar at the top of the page (the long white bar across the top of the screen which will contain the web address of whatever your home page is) and empty it by backspacing all text out of it.
  • Type the router's IP address into the address bar, which by default is Then press Enter.
  • If everything is otherwise connected correctly, the browser should prompt you for a User Name and a Password. For Trendnet routers, the default user name is admin and the default password is admin. Once you have entered the user name and password, press Enter or click OK.
  • If the user name and password are accepted the browser should direct you to a Trendnet page.
  • On the left-hand side, you should see a link for WAN. Click it.
  • On the WAN setup page, under WAN IP select Specify IP. This will allow you to enter your connection information.
  • If there are numbers in these boxes, they need to be changed to match those specific to your account. Enter the IP Address, Subnet Mask, and Default Gateway in each indicated box using the information that the installer left with you after the installation. If you have lost this information, please contact our technical support.


The subnet mask for common regular residential and premium residential accounts is, and the default gateway is the same as your IP address, except the last set is going to be a 1. (ie. 172.16.xxx.1). Businesses or residential accounts with a public IP address have different subnet mask settings and gateways. If you still cannot connect using the information provided, please contact our technical support via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 361.573.1102.


  • Change DNS 1 to say and DNS 2 to say
  • Once you have all the information entered, click the Apply button to save the configuration. Once the configuration changes have been saved, the screen will show the router is being restarted. You can now close this window.
  • Open an Internet Explorer or other preferred browser window, and if the configuration was successful, the browser should load your home page.


If you are concerned about neighbors or other people having access to your network, you can set up a security key on the router. Return to the Router Configuration page to see how to enable WEP or WPA encryption on your wireless router.