TISD Online Knowledge Base

A reference resource for TISD customers

For this walk through, you will need a computer that is hard-wired (connected using an Ethernet cable) to your router. If you are on a wireless computer, you cannot connect to the router without knowing the password. If you do not have an Ethernet cable, you can either purchase one at any office supply center, otherwise, you will have to reset the router, and enter your configuration information for your connection again. This walk through also assumes that the router's default IP address and administration user name and password are at defaults. If you have changed either of these, you will be unable to log into the router using this walk through and you will have to reset the router, and enter your configuration information for your connection again.


  • First, you will need to open Internet Explorer or your preferred Internet browser.
  • Next, go up to the address bar at the top of the browser (The long white bar with http://[your home page].com in it) and backspace anything that is in it.
  • Then type in the router's IP address, which is by default Then press Enter.
  • If everything is connected correctly, the browser should ask you for a user name and a password. By default, the user name should be admin and the password should be left blank. Press Enter, or click OK.
  • If the user name and password were accepted, the browser will load a D-Link Status page.
  • To configure the router, click Home at the top of the page.
  • Next, on the left-hand side, click WAN.
  • The first few options on this page are for your connection type. Select Static IP Address.
  • In the bottom-half of the page, it will ask you for your IP Address, Subnet Mask, ISP Gateway Address, and DNS Servers. We will not need to change the MAC Address or MTU. If there are numbers in these boxes, they need to be changed to match those specific to your account. Enter the corresponding information in each indicated box using the information that the installer left with you after the installation. If you have lost this information, please contact our technical support.


The subnet mask for common regular residential and premium residential accounts is, and the default gateway is the same as your IP address, except the last set is going to be a 1. (ie. 172.16.xxx.1).TISD’s DNS Servers are and, we do not have a third DNS server, so you can leave those boxes set to

Businesses or residential accounts with a public IP address have different subnet mask settings and gateways. If you still cannot connect using the information provided, please contact our technical support via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 361.573.1102.


  • Once you have your information entered in the appropriate boxes, click the Apply button at the bottom of the page. The router will now apply the changes and restart. The progress will be shown on your screen.
  • Once the router has finished applying the settings, the router will reload the page that you were just on. Once it does, close the Internet browser.
  • Open an Internet Explorer or other preferred browser window, and if the configuration was successful, the browser should load your home page.


If you are concerned about neighbors or other people having access to your network, you can set up a security key on the router. Return to the Router Configuration page to see how to enable WEP or WPA encryption on your wireless router.