TISD Online Knowledge Base

A reference resource for TISD customers

For this walk through, you will need a computer that is hard-wired (connected using an Ethernet cable) to your router. If you are on a wireless computer, you cannot connect to the router without knowing the password. If you do not have an Ethernet cable, you can either purchase one at any office supply center, otherwise, you will have to reset the router, and enter your configuration information for your connection again. This walk through also assumes that the router's default IP address and administration user name and password are at defaults. If you have changed either of these, you will be unable to log into the router using this walk through and you will have to reset the router, and enter your configuration information for your connection again.


  • First, open Internet Explorer or your preferred Internet Browser.
  • Go up to the address bar at the top of the page, and backspace everything out of it.
  • Next, type in the IP address of the router, by default it is
  • If everything is connected correctly, the browser will ask you for a user name and a password. By default, the user name is admin and the password is admin. Enter that, and press OK when done.
  • If the user name and password are accepted, the browser will load a TP-Link Status page.
  • To configure the router for our connection, click Network on the left-hand side, then click WAN.
  • You will then be asked for the Connection Type. Change this to Static IP.
  • You will then be asked for your IP Address, Subnet Mask, ISP Gateway Address, and DNS Servers. We will not need to change the MTU. If there are numbers in these boxes, they need to be changed to match those specific to your account. Enter the corresponding information in each indicated box using the information that the installer left with you after the installation. If you have lost this information, please contact our technical support.


The subnet mask for common regular residential and premium residential accounts is, and the default gateway is the same as your IP address, except the last set is going to be a 1. (ie. 172.16.xxx.1).TISD’s DNS Servers are and Businesses or residential accounts with a public IP address have different subnet mask settings and gateways. If you still cannot connect using the information provided, please contact our technical support via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 361.573.1102.


  • Once you have entered your IP information in the appropriate boxes, click the Save button at the bottom of the page. The router will now apply the changes and restart. The progress will be shown on your screen.
  • Once the router has finished applying the settings, the router will reload the page that you were just on. Once it does, close the Internet browser.
  • Open an Internet Explorer or other preferred browser window, and if the configuration was successful, the browser should load your home page.


If you are concerned about neighbors or other people having access to your network, you can set up a security key on the router. Return to the Router Configuration page to see how to enable WEP or WPA encryption on your wireless router.